MOQO

If you need to update your driver's license number (for example, after renewing your license), you can do this directly from your user pro...

How to Change the Driver's License Number

As a driver, you use a mobility service (such as car sharing or bike sharing) offered by a local provider. While your provider operates th...

Your rights under the EU Data Act – Information for car sharing and bike sharing users

Can't book a vehicle or make payments in the app? The following questions may arise:
 
Why can't I book?
Why is my payment method blocked?...

User Account blocked?

You have registered with one of the sharing providers but cannot book yet because your membership request has not been processed? Is your ...

Why is my enrolement request not processed by Green Moves?

You have registered with one of the sharing providers* but cannot book yet because your membership request has not been processed? Your re...

Why was my membership application to Cityca MoBiel rejected?

I forgot my password?
How to reset my password?
I can't log in anymore.
 
If you have forgotten your password, you can use the “Forgot pas...

Forgot and reset password

Change payment method
I want to change my payment method
 
Step 1: Log into the app 
Step 2: Open the menu in the top left
Step 3: Select ...

How can drivers manage their user and billing information?

Drivers can report vehicle damage in various ways, depending on the damage protocol solution selected by the provider. Where can I report ...

Damage Reporting

You would like to add a second driver to your user account or booking so that this person can also drive the vehicle?At the moment, it is ...

Can I add another driver to my user account?

Some providers only allow booking if your mobile number has been successfully verified.This is to ensure that you can always be reached if...

How does mobile number verification via SMS work?

You would like to...
- Add/change bank details
- Add a SEPA debit
- Change a means of payment
 
The platform supports a secured direct deb...

Use SEPA, add IBAN

 
1. Setup/activation of a PIN as a driver.
 
ATTENTION: Drivers can only use this feature with an app.
The combination with RFID cards to...

Setup a PIN (to open a vehicle)

Once an invoice has been issued, it cannot be changed or reissued. Therefore, it is not possible to adjust the billing address afterward. ...

How to change the invoice data for my user account?

I would like to change my data.
I would like to update data in my user account.
I would like to change my name.
Change name
Change e-mail ...

How to change my user data?

To close your user account, please go to your profile in the app and tap the Privacy. Then please tap Delete my account button.
 

 
Alter...

How to delete my user account or unsubscribe?

It is currently not possible to delete your user account because the deadline for resolving possible traffic offenses (3 months after the ...

Why can't I delete my user account?

User Account and User Data

Find answers and get help from Intercom Support and Community Experts

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