Drivers can report vehicle damage in various ways, depending on the damage protocol solution selected by the provider.
Where can I report damage?
Damage can be reported at the following locations in the app:
During a booking - The damage check appears automatically when starting or ending a booking
In booking details - Via the "Report Damage" button in the active booking (see Screenshot 1)
Through notifications - When the system detects a new damage, a notification is displayed
Damage Protocol Variants
Important: The appearance of damage screens may vary depending on the damage protocol selected by the provider:
Variant 1: Graphical Damage Overview
With this variant, drivers can:
See all existing damage visualized on a vehicle graphic
Identify the number of damages at a specific location through dots on the graphic
Click on a dot to review details and photos of already reported damage
Report new damage by:
Selecting "Report New Damage"
Marking the damage location on the vehicle graphic
Attaching a photo
Entering additional damage details
Submitting the report
Variant 2: External Damage Protocol Solution
When the provider uses an external damage protocol solution, the damage screens are displayed at the time specified by the external solution. The user interface and workflow may differ from the standard described above.