Information about the Sharing Offer
View information about Pay-as-you-book / Pay-as-you-drive via the app
Select any vehicle from the provider
Scroll down further
Under Conditions, tap on ‘Fixed price or flex price’
What tariffs are offered? Is there an overview of the tariffs?
Please refer to the app for more information. The prices listed in the app are always binding.
Where are the sharing vehicles located?
Location overview can be found on the map: https://www.mopoint.at/fahren/
Can the sharing vehicles be returned at different locations, or must they always be returned to the pickup station? (Free-floating or station-based)
Return at the pickup location – Station-based
What are the return conditions for the vehicles? (e.g., car at the designated charging point, charging started, key chip, charging (& parking) card in the holder in the glove compartment)
Car at the designated charging point, charging started, key chip, charging (& parking) card in the holder in the glove compartment
Which vehicles are available at which locations?
Does the driver's license need to be validated? If so, how can it be validated?
Driver upload via Moqo platform (user must upload photos in the app). This can be done via the MO.Point APP under "My Profile – Driver's License Validation."
Users must validate their license annually.
If validation does not work, there is an alternative for registered users with an account:
Send front and back of the driver’s license along with a selfie holding the license to [email protected].
However, this validation is only processed during office hours.
In which countries are the sharing vehicles insured?
Liability and comprehensive insurance are valid in Austria and are subject to the Green Card system, which regulates the international validity of motor vehicle insurance.
The insurance is recognized in all countries listed on the international insurance card. See valid countries here: www.cobx.org
Is a second driver insured? If so, what conditions must they meet?
No
Charging Process – Bike
How is the bike connected for charging? (Please describe the process in detail to help agents assist users properly.)
Plug the charging cable into the bike
Verify that the charging process has started
How is the charging process ended?
Unplug the charging cable from the bike
Can bikes be dropped off and charged at multiple stations? If so, at which ones?
No, only at the designated location
Charging Process – Car & Bike
How is the charging cable connected?
A "HOW TO" guide is available on-site.
Car:
Plug the charging cable into the vehicle and the charging station
Start charging using the fuel card at the charging station (card is in the glove compartment)
By default, wallboxes do not have a fixed charging cable; the cable is stored in the trunk
Bike:
Plug the charging cable into the bike and ensure the charging process starts
How is the charging process started?
Car:
Using the RFID card stored in the key holder in the glove compartment
Plug the charging cable into the vehicle and the charging station
Hold the fuel card (from the glove compartment) to the charging station
Bike:
Plug the charging cable into the bike and check if the charging process starts
How is the charging process ended?
Car:
Unlock the car
Unplug the charging cable
⚠️ Note: The charging port on the vehicle locks automatically after 1 minute. If this happens, lock and unlock the car using the central locking system, then unplug the cable.
Bike:
Unplug the charging cable from the bike
How is the charging cable stored after use?
Car:
Unplug the charging cable from the vehicle and the charging point
Store it in the trunk
At which charging stations can the charging cards be used?
Only in Austria, at all charging points within the BEÖ network (Austrian Federal Association for Electromobility) and at Smatrics fast-charging stations
Which cards are available in the vehicle? (Type of card, provider, possible PINs)
Varies.
In Vienna: Wien Energie Tanke-E cards
How is the respective card used?
Take the charging card from the glove compartment
Hold it to the RFID sensor on the charging station
What if the charging card does not work and the user pays out of pocket?
In this case, send the original receipt to [email protected] for reimbursement.
Accident & Damage Reporting
What should be done in the event of an accident or breakdown?
Accident
Secure the accident site
The user should wear a safety vest and set up a warning triangle.
Assess damage and involvement
Check if people, objects, other vehicles, or public property were damaged, or if it's a wildlife or agricultural accident.
If YES → The user must call the police.
Call the police if necessary
Advise the user to call the police.
Complete the accident report
Users should fill out the accident report (found in the glove compartment).
If others are involved, both parties must sign the report.
The completed report and any police confirmation should be emailed to [email protected].
If the car is undrivable → See "Breakdown"
Documentation & system report
Log a system report with key details (customer, booking ID, license plate, location, time, etc.).
Breakdown
Assess whether the car is drivable
Ask for location, time, and type of damage
Check if the car is technically undrivable and if it’s roadworthy (e.g., lights, brakes).
Call roadside assistance
If undrivable → Contact roadside assistance and provide user contact details.
Roadside assistance numbers:
VW Mobility Guarantee: +43 1 866 66
Opel Assistance: +43 800 20 83 80
Audi Assistance: +43 1 86 606
Renault Assistance: +43 0800 203 123
Tesla Assistance: +43 720 880 470
Documentation & system report
Log a system report with key details (customer, booking ID, license plate, location, time, etc.).
Additional Information for Users in the Vehicle
User guides and FAQs are accessible via a QR code inside the vehicle.
MO.Point FAQs: https://www.mopoint.at/fahren/#mopoint-faqs
Special Cases
🚗 Immobilizer / Start Button Not Working:
In some cases, an immobilizer may activate.
To reset it: lock and unlock the vehicle again using the app or access card under "Stopover."
This usually resolves the issue, and the car should start normally.