Information about the Sharing Offer
View information about Pay-as-you-book / Pay-as-you-drive via the app
Select any vehicle from the provider
Scroll down further
Tap on "Fixed Price or Flexible Price" under Conditions
What rates are offered? Is there a rate overview?
Please refer to the app for more information. The prices listed in the app are always binding.
Where are the shared vehicles located?
At nearly 50 locations in Braunschweig. Exact locations can be found on the homepage, on Google Maps, and in the APP.
Can the shared vehicles be returned at multiple locations, or must they always be returned to the pickup station? (Free-floating or station-based?)
Station-based. Vehicles must always be returned to the location where they were picked up.
What are the vehicle return conditions? (e.g., vehicle at the designated charging point, charging process started, key-chip, charging (& parking) card in the holder in the glove compartment)
Key-chip, charging (& parking) card in the holder in the glove compartment, electric vehicles plugged in at the charging point, combustion vehicles refueled to 25%, doors closed, and personal belongings (bags, mobile phones) removed from the vehicle.
Which vehicles are available at which locations?
Check in the APP. Available vehicles include small cars (Cityflitzer), compact cars, comfort cars, transporters, and Maxi transporters. A .pdf file with rates, usage conditions, fees, and vehicle classes with specific vehicle types can be downloaded from https://www.sheepersharing.info/tarife.
Does the driver's license need to be validated? If so, how can it be validated?
During registration, ID and driver’s license must be validated through the APP (via the service provider Jumio). License validation must be repeated approximately every 6 months. If the digital validation does not work, this can be done manually at the Harms car rental office (Hamburger Str. 64, 38114 Braunschweig). Opening hours: Mon.-Fri.: 09:00-16:00, Sat.: 09:00-16:00, Sun.: closed.
In which countries are the shared vehicles insured?
Germany. Trips abroad are only permitted after consulting [email protected].
Is a second driver insured? If yes, what conditions must they meet?
No, each driver must have their own account. This can be done quickly and fully digitally through the APP (have ID and driver’s license ready).
Information on the charging process:
How is the charging cable connected?
The charging cable is in the trunk. The charging flap must be released in some vehicles (e.g., ZOE) using the button at the front left. Plug the charging cable into the vehicle first and then into the charging station.
How is the charging process started?
The charging station requires the charging card for identification and authorization, which must be held up to the reader at the station. This will unlock the flap at the charging station where the cable plug can be inserted. The charging card is located in the slot in the key holder in the glove compartment.
How is the charging process stopped?
To stop the charging process, hold the charging card up to the reader. This will end the charging process.
How is the charging cable locked?
During the charging process, the charging cable is locked to both the vehicle and the charging station.
At which charging stations can the charging cards be used?
At all stations integrated within the Löwenladen network. We recommend the Löwenladen APP.
Which cards are in the vehicle? (Type of card, card provider, possibly PIN)
The charging card has the Löwenladen logo on it.
How is each card used?
To start the process, hold the card up to the reader. To end the charging process, also hold the card up to the reader at the station.
Information on accident and damage reporting:
What should be done in the event of an accident or breakdown?
Call the Moqo customer service or 0531 333333 (Harms car rental). If another vehicle, bicycle, or scooter is involved, or in the event of personal injury, also call the police. Do not admit fault. Fill out a damage report (located in the onboard folder in the vehicle) and submit it at the office at Hamburgerstr. 64, 38114 Braunschweig, or send it via email to [email protected].
Are there any additional information or guides available in the vehicle (e.g., How to Guide)? If so, where can the user find it?
Are there any additional special conditions?
Refueling: Only at gas stations that are part of the Routex network (ARAL, BP, OMV, TOTAL Energies, Westfalen). If refueling must be done at other stations, we charge a fee for the reimbursement of the receipt (see the fee catalog on the rate page of the homepage).
Is there a contact person that can be directly contacted by customer service? If yes, what are the contact details, and when can this person be contacted?
This contact person should only be contacted in emergencies and by the agent. If you want the contact details to be passed on to the user, please include this in your response.
Annett Harms: 017643519743