View information about Pay-as-you-book / Pay-as-you-drive via the app

Which tariffs are offered? Is there a tariff overview?

Please refer to the app for more information. The prices listed in the app are always binding.

Here you will find all information about the tariffs.

Where are the sharing vehicles located?

Gaswerkstrasse, 8500 Frauenfeld (parking lot opposite Thurplus).

Can the sharing vehicles be returned at multiple locations, or must they always be returned to the pick-up station? (Free Floating or Station-Based)

Our car sharing is station-based and must be returned to Gaswerkstrasse.

What are the vehicle return conditions? (e.g., car at the corresponding charging point, charging process started, key-chip, charging (& parking) card in the holder in the glove compartment)

The car sharing vehicle must be returned to Gaswerkstrasse after use and connected to the charging station. The charging card and badge on the car key should be placed in the holder in the glove compartment.

Which vehicles are available at which locations?

We only have one car-sharing vehicle, which is available at Gaswerkstrasse opposite Thurplus.

Does the driver's license need to be validated? If yes, how can this be validated?

The driver's license needs to be validated. The validation must be carried out online directly via the MOQO app.

In which countries are the sharing vehicles insured?

Switzerland. Neighboring countries may only be driven in after consultation with us.

Is a second driver insured? If yes, what requirements must they meet?

No, only the registered user is the insured driver.

You can provide additional information here that has not been addressed by the previous questions.

Insurance coverage: The vehicle is fully insured. For liability damage, your deductible is 1,000 CHF. For comprehensive damage, you are responsible for up to 1,000 CHF. Per claim, your deductible is limited to a maximum of 2,000 CHF.

Information on Charging Process

How is the charging cable connected?

After plugging the charging cable into the charging station at Gaswerkstrasse, it can be connected to the vehicle, and the charging process will start. If the vehicle is charged at a different charging station during the booking, take the charging card from the glove compartment and unlock the charging station. The cable can be connected to the station and the vehicle.

How is the charging process started?

After plugging the charging cable into the charging station at Gaswerkstrasse, it can be connected to the vehicle, and the charging process will start.

How is the charging process ended?

When you start the booking, the car will be unlocked, and the charging cable can be removed.

How is the charging cable disconnected?

Once the charging cable is plugged in and the booking is completed, the cable will lock automatically.

At which charging stations can the charging cards be used?

The car can be charged at all Ost-mobil charging stations (https://www.ost-mobil.ch/).

Which cards are in the vehicle? (Type of card, card provider, PIN if applicable)

Yellow charging card from Move.

How is the respective card used?

If the car is charged at a different charging station during the booking, take the "Move" charging card from the glove compartment and unlock the charging station. The cable can be connected to the station and the vehicle. If the car is connected to the charging station at Gaswerkstrasse, the card does not need to be used. The charging process will start automatically.

Information on Accidents and Damage Reporting

What should be done in the event of an accident or breakdown?

In the event of an accident involving third parties, please call the police immediately to report the accident. Then, report the damage to AXA Insurance at the number 0800 809 809 or, if abroad, at +41 58 218 11 00. This number is available 24/7. The damage must also be reported to the MOQO support hotline at +41 52 724 23 23. If you have caused damage to the vehicle yourself without third-party involvement and you can still continue driving, the damage should be reported immediately via the app or by email to [email protected].