Information about the Sharing Offer
View information about Pay-as-you-book / Pay-as-you-drive via the app
Select any vehicle from the provider
Scroll down further
Tap on "Fixed Price or Flexible Price" under Conditions
Which rates are offered? Is there a tariff overview?
Please refer to the app for more information. The prices listed in the app are always binding.
At which locations are the sharing vehicles available?
21423 Winsen (Luhe)
Can the sharing vehicles be returned at multiple locations, or must they always be returned to the pickup station? (Free Floating or Station-Based)
Station-based
What are the return conditions for the vehicles?
(e.g., Car at the designated charging point, charging process started, key chip, charging (& parking) card in the holder in the glove compartment)
Charging chip in holder, possibly connected to the charging point
Which vehicles are available at which locations?
VW ID.3 (Schloßring 50)
BMW i3 (Parking garage at the train station)
VW e-Golf (Leisure pool "Die Insel")
VW ID.3 (Hospital)
Does the driver's license need to be validated? If yes, how can it be validated?
Yes, at the customer center of the utility company (Schloßring 50) during opening hours
In which countries are the sharing vehicles insured?
Germany, EU
Is a second driver insured? If yes, what conditions must they fulfill?
No
Information on the charging process
How is the charging cable connected?
Hold the charging chip (with the utility company logo from the glove compartment) to the charging station, then connect the cable to the charging station (1) and the vehicle (2).
How is the charging process started?
See above.
How is the charging process ended?
Hold the charging chip at the charging station (Wallbox) or press "Disconnect" (Fast Charger).
How is the charging cable secured?
See above.
At which charging stations can the charging cards be used?
At all charging stations in the Stromnetz-Hamburg network.
What cards are in the vehicle?
(Type of card, card provider, possibly PIN)
Only the charging chip.
How is the respective card used?
Hold it to the charging station before starting the charge (Wallbox or Fast Charger).
Information on accidents and damage reporting
What should be done in the event of an accident or breakdown?
Refer to § 11 of the General Terms and Conditions - Notify a breakdown service (e.g., ADAC) - Police accident report.
Are there additional user information materials in the vehicle (e.g., How to Guide)? If yes, where can the user find these?
Information sheet in the glove compartment.