View information about Flex Price / Fixed Price via the app

What tariffs are offered? Is there a tariff overview?

Please refer to the app for more information. The prices listed in the app are always binding.

Here you will find all information about the tariffs.

At which locations are the sharing vehicles located?
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Each vehicle has a fixed parking space with a corresponding charging point, which are distributed throughout the city of Tübingen.

The location to which the car belongs can be seen either directly in the app or in the Zoes on the center console, where the parking space is listed.

DIFFERENT: Free-Floating Cars

These do not have a fixed parking space and can be found throughout the city of Tübingen.

The free-floating cars are marked with pink speech bubbles stating, "free floating – You can rent and park me anywhere in the COONO area – without a fixed parking space." This marking can be found directly on the cars and also in the app.

Can the sharing vehicles be returned at multiple locations, or must they always be returned to the pickup station? (Free Floating or Station-Based)

Station-Based Vehicles

Each vehicle has a corresponding charging point, meaning parking space + charging station

It is not possible to end the rental outside of this, as the vehicles have assigned parking spaces in the backend.

If the charging station is occupied and reported, the vehicle can be parked near the charging station.

The cars have parking permits in the immediate vicinity.

The rental must be ended by an agent.

Illegally parked vehicles on COONO parking spaces can be reported directly by customers under 07071 204-3600 (Tübingen Public Order Office). The vehicle will then either be fined or towed.

DIFFERENT: Free-Floating Cars

These cars can be parked anywhere within the city of Tübingen and no longer necessarily at a charging station. The cars have special parking permits for the entire city area.

However, it must be ensured that they are parked properly, i.e.,

• not on private property,

• without blocking entrances and exits,

• not in other no-parking zones.

For the Tübingen parking garages "Altstadt-König" and "Metropol" as well as the main station underground garage, the free-floating cars have parking authorization. Entry and exit are via license plate recognition and are free of charge, meaning no parking ticket is required.

All other parking garages are designated as restricted zones, meaning the rental cannot be ended there. Usage is possible during the rental period, but the user must exit the parking garage before ending the rental and cover the parking fees themselves.

Which return conditions apply to the vehicles? (e.g., car at assigned charging point, charging process started, key chip, charging (& parking) card in the holder in the glove compartment)

The rental can only be ended if…

… the car is at the assigned charging point

… the charging process has started

… the key chip, charging (& parking) card is in the holder in the glove compartment

DIFFERENT: Free-Floating

The rental can only be ended if…

… the car is within the city of Tübingen

… not in a restricted zone

… the key chip, charging (& parking) card is in the holder in the glove compartment

Which vehicles are available at which locations?
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Visible to customers in the app. Different vehicles in the COONO 2 GO and COONO 2 RENT teams.

Does the driver's license need to be validated? If so, how can it be validated?

Yes, via the app under "My Profile" and "Validate Driver's License Now"

By uploading the front and back of the driver's license, the front and back of the ID card, and a selfie with both documents.

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The rental can only be terminated if...

... the car is in the city area of Tübingen

... it is not in a restricted zone

... the key chip, charging (and parking) card are in the holder in the glove compartment

Which vehicles are available at which locations?
​

Visible to customers in the app. Different vehicles are available in the COONO 2 GO and COONO 2 RENT teams.

Does the driver's license need to be validated? If yes, how can it be validated?

Yes, through the app under "My Profile" and "Validate Driver's License Now"

By uploading the front and back of the driver's license, the front and back of the ID card, and a selfie with both documents.

In which countries are the sharing vehicles insured?

The vehicles are insured in Germany and in other European countries. Excluded are European countries that can only be reached overseas.

Further information can be found in the International Insurance Certificate, which is located in the car with the insurance documents.

Is a second driver insured? If yes, what conditions must they meet?

No. It is also not allowed for a second person to drive the vehicle.

Here you can add additional information that was not clarified by the previous questions.

How is the charging cable connected? (Please describe the process as detailed as possible so that agents can assist users as best as possible)

Renault Zoe:

The charging cable is located in the trunk.

The charging flap is located at the front - it opens via a button with a plug symbol left of the steering wheel.

The user then has 30 seconds to plug the charging cable into the socket on the car.

Cupra Born:

The charging cable is located in the trunk.

The charging flap is located at the back right - it unlocks as soon as the driver's door is open.

The user can then plug the charging cable into the socket on the car.

ID. Buzz:

The charging cable is in the cable compartment, which can be accessed by opening the side door.

The charging flap is located at the back right - it unlocks as soon as the driver's door is open.

The user can then plug the charging cable into the socket on the car.

Charging Station:

The charging card is in the holder in the glove compartment.

Hold the charging card to the RFID field of the charging station.

The socket will unlock.

The charging cable can now be plugged in, sometimes requiring some strong pressure.

How is the charging process started? (Please describe the process as detailed as possible so that the agents can assist the users as best as possible)

Renault Zoe:

The charging cable is located in the trunk.

The charging flap is located at the front - it opens via a button with a plug symbol left of the steering wheel.

The user then has 30 seconds to plug the charging cable into the socket on the car.

Charging process started - the Z.E. symbol lights up blue.

Cupra Born:

The charging cable is located in the trunk.

The charging flap is located at the back right - it unlocks as soon as the driver's door is open.

The user can then plug the charging cable into the socket on the car.

ID. Buzz:

The charging cable is in the cable compartment, which can be found by opening the side door.

The charging flap is located at the back right - it unlocks as soon as the driver's door is open.

The user can then plug the charging cable into the socket on the car.

Charging Station:

The charging card is in the holder in the glove compartment.

Hold the charging card to the RFID field of the charging station.

The socket will unlock.

The charging cable can now be plugged in, sometimes requiring some strong pressure.

old charging station (SMART T): a smiley appears on the display.

new charging station (AMEDIO): hourglass symbol lights up green.

How is the charging process terminated? (Please describe the process as detailed as possible so that the agents can assist the users as best as possible)

How is the charging process terminated? (Please describe the process as detailed as possible so that the agents can assist the users as best as possible)

The charging cable must first be removed from the car.

Renault Zoe:

The socket will unlock via a button with a plug symbol left of the steering wheel.

The charging cable can then be removed from the socket on the car.

The socket and charging flap close.

Then, remove the charging cable from the charging station and store it in the trunk.

Cupra Born:

The socket unlocks as soon as the driver's door is open.

The charging cable can then be removed from the socket on the car.

The socket and charging flap close.

Then, remove the charging cable from the charging station and store it in the trunk.

ID Buzz:

The socket unlocks as soon as the driver's door is open.

The charging cable can then be removed from the socket on the car.

The socket and charging flap close.

Then, remove the charging cable from the charging station and store it in the cable compartment, which can be found by opening the side door.

How is the charging cable locked? (Please describe the process as detailed as possible so that the agents can assist the users as best as possible)

Renault Zoe & Cupra Born & ID Buzz

The charging cable locks automatically as soon as it is plugged in.

Charging Station

The charging cable locks as soon as the charging process starts.

At which charging stations can the charging cards be used?

The charging cards can be used at any functional charging station, which the user can find in the "Lade TüStrom" app and is part of the network.

BUT only at our own TüStrom charging stations can we guarantee hassle-free & free charging.

If there are problems or disturbances at third-party charging stations, the users should directly contact the respective provider.

If users ask for a refund of charging costs:

Agents should ask on the phone which charging station is involved and open a case. We will then contact the customers personally. Do NOT promise refunds over the phone!! Message to customers: "After verification, you will receive feedback from us."

Which cards are in the vehicle? (Type of card, card provider, possibly PIN)

In the holder in the glove compartment, you will find:

1- Chip, which is attached to the key.

2- Charging card

3- Parking card, in case the car is in a parking garage.

How is each card used? (Please describe the process as detailed as possible so that the agents can assist the users as best as possible)

Charging card: is held to the RFID field of the charging station when starting the charging process.

Parking card:

Altstadt-Mitte Parking Garage: The parking card is recognized via radio when entering the parking garage. Hold the charging card out of the window.

Neckar Parking Garage: The parking card is held to the RFID field at the counter when entering the parking garage.

What to do in case of an accident or breakdown?

Users should follow the steps on the Quickguide they find in the vehicle behind the sun visor!

Report by calling the customer service at Tel. +49 7071 157491 and providing the PIN. The six-digit PIN appears as soon as the help center is opened via the app.
In case of an accident: Call the police ⇒ 110 (mandatory!!!)
Call the towing service.
Renault ZOE
In case of an accident: VHV service number: +49 511 65505025
In case of breakdown: Renault Assistance: +49 800 5893305
In case of breakdown abroad: +49 223 2739937
CUPRA Born
In case of an accident: VHV service number: +49 511 655 05025
In case of breakdown: CUPRA Care: +49 615 010 79991 or press the breakdown button in the roof console (Note: Console must show a green light!)
VW ID. Buzz
In case of an accident: VHV service number: +49 511 655 05025
In case of breakdown: Volkswagen emergency service: +49 800 897 378423 or press the breakdown button in the roof console (Note: Console must show a green light!)
Scan the QR code of the digital damage form (on the inside of the driver and passenger doors).
Take photos of the damaged vehicle(s) and send them within 48 hours to [email protected].
Wait for the towing service.
IMPORTANT: Do not provide a written acknowledgment of fault. This could lead to the loss of insurance coverage. Please make sure to get the name of the other driver and the vehicle owner and note the license plate number as well as the police case number.

Are there additional resources for the user in the vehicle (e.g., How to Guide)? If yes, where can the user find them?

Tutorials can be found on the website (slide show with images & explanatory texts, helpful for agents and customers): https://www.coono-sharing.de/tutorials

Additionally, FAQs are available at: https://www.coono-sharing.de/faq

Quickguide for Accident/Breakdown Procedure behind the sun visor

Owner's manual for the car is usually located at the driver's door.

Insurance documents in the glove compartment

Additionally for Free-Floating Cars:

Instructions for Free-Floating

QR code → leads to a survey