Skip to main content

FAQ Stadtwerke Prina

Information about the Sharing Offer  View information about Flexprice / Fixprice via the app Select any vehicle from the provider Scroll ...

Updated this week

Information about the Sharing Offer

View information about Flexprice / Fixprice via the app

  • Select any vehicle from the provider

  • Scroll down further

  • Tap on "Fixed Price or Flexible Price" under Conditions

WhatsApp Image 2024-06-03 at 15.59.24.jpeg

What rates are offered? Is there a rate overview?

Please refer to the app for more information. The prices listed in the app are always binding.


Where are the sharing vehicles located?

  • Seminarstraße 11
    Availability: All week, all day

  • Campingplatz Pirna Copitz
    Availability: All week, all day

  • Parking lot Grohmannstraße
    (Will be moved to “Klosterstraße” 100m away on July 18)
    Availability: Mon–Thu from 4:00 PM to 7:00 AM the following day, and weekends from Fri 3:00 PM – Mon 7:00 AM

  • Obere Burgstraße
    Availability: Fri 3:00 PM – Mon 7:00 AM

  • Sandsteingärten
    Availability: All week, all day

  • Am Zwinger
    Coming soon

  • Am Hauptplatz
    Coming soon


Can the vehicles be returned to different locations, or only to the pick-up station? (Free-floating or station-based?)

Station-based. Returning the vehicle to a different location will incur a return fee.


What are the vehicle return conditions?

  • Return the vehicle to the assigned charging point

  • Vehicle must be connected to the charging station

  • All doors must be closed


What vehicles are available at which locations?

VW ID.3 models are available at all locations.


Is driver’s license validation required? If so, how can it be done?

Yes, at the following locations:

  • Camping Pirna: Äußere Pillnitzer Straße 19, 01796 Pirna

  • Stadtwerke Pirna: Seminarstraße 18b, 01796 Pirna

  • TouristService Pirna: Canaletto-Haus, Am Markt 7, 01796 Pirna


In which countries are the vehicles insured?

Only within Germany


Is a second driver covered by the insurance? If yes, what are the conditions?

No – only the registered and validated user is insured.


Additional Information

What to do in case of an accident or breakdown?

  • Contact the service team first to discuss the next steps.

  • Take photos of the accident/breakdown scene on site.

  • Send these photos along with a description of what happened as soon as possible to:
    📧 [email protected]

  • If the incident occurs outside business hours, call the emergency service number:
    📞 0800 11 22 33 44 (roadside assistance)

Are there guides available in the vehicle (e.g., how-to)? Where can users find them?

Yes – various instructions and flyers (e.g., for charging the vehicle) are in the glove compartment.


Further notes

  • Incomplete documentation after accidents or breakdowns may lead to restrictions or suspension of the user account.

  • All vehicles are equipped with a child booster seat and a charging cable for public charging stations if needed.


Did this answer your question?