Information about the Sharing Offer
View information about Flexprice / Fixprice via the app
Select any vehicle from the provider
Scroll down further
Tap on "Fixed Price or Flexible Price" under Conditions
What tariffs are offered? Is there a tariff overview?
Please refer to the app for more information. The prices listed in the app are always binding.
Where are the car-sharing vehicles located?
Forchheim Train Station
Heroldsbach Bus Station
Can the car-sharing vehicles be returned to multiple locations, or must they always be returned to the pickup station? (Free-floating or station-based)
Station-based
What are the return conditions for the vehicles?
(e.g., car at designated charging point, charging started, key chip, charging (& parking) card in the holder in the glove compartment)
Connect the vehicle to the wallbox.
Start the charging process using the charging card.
Place the charging card and key back into the holder in the glove compartment.
Which vehicles are available at which locations?
Opel Corsa at Forchheim Train Station
Renault Twingo at Heroldsbach Bus Station
Does the driver's license need to be validated? If yes, how can this be done?
The driver's license can only be validated online.
In which countries are the car-sharing vehicles insured?
Germany
Is a second driver insured? If yes, what conditions must they fulfill?
No
Information about the Charging Process
How is the charging cable connected?
Connect the charging cable to the wallbox and the vehicle.
How is the charging process started?
Take the charging card from the holder in the glove compartment.
Hold it up to the wallbox and start the charging process.
Place the card back into the corresponding holder in the glove compartment.
How is the charging process stopped?
Unlock the vehicle via the app.
How is the charging cable disconnected?
Remove the cable from the vehicle and the wallbox and place it in the trunk.
If the cable cannot be removed, unlock the vehicle again via the app.
At which charging stations can the charging cards be used?
At all charging stations of LadeVerbundPlus.
Which cards are in the vehicle?
(Type of card, card provider, possibly PIN)
LadeVerbundPlus card
How is each card applied?
Hold the charging card up to the wallbox.
Information about Accidents and Damage Reporting
What should be done in case of an accident or breakdown?
In case of an accident or breakdown, report it to the Moqo hotline and send an email to [email protected].
Are there additional instructions for users in the vehicle (e.g., a "How-to Guide")? If so, where can users find it?
Instructions are available in a binder inside the vehicle.