Information about the Sharing Offer
View information about Flexprice / Fixprice via the app
Select any vehicle from the provider
Scroll down further
Tap on "Fixed Price or Flexible Price" under Conditions
What rates are offered? Is there an overview of the rates?
Please refer to the app for more information. The prices listed in the app are always binding.
Where are the sharing vehicles located?
In Wismar:
Location: Parkhaus Alter Hafen – On the ground floor, near the charging stations just before the exit, there is a specially marked parking space for the car-sharing vehicle.
Location: Rostocker Straße 69 – Just behind the barrier on the left, there are reserved parking spaces for the car-sharing vehicles.
Can the sharing vehicles be returned at different locations, or do they always have to be returned to the pickup station? (Free-floating or station-based?)
Station-based.
What are the return conditions for the vehicles? (e.g., return at the designated charging point, charging process started, key chip, charging (& parking) card in the holder in the glove compartment?)
HWI-SW2E: Has a key, parking card, and charging card.
HWI-SW19E & HWI-30E: Only have a charging card and charging chip, which are stored in the key holder.
Vehicles must be connected to the charging cable if their battery level is below 75%.
Which vehicles are available at which locations?
HWI-SW2E (Golf) – Parkhaus Alter Hafen
HWI-SW19E & HWI-30E (ID.3 models) – Rostocker Straße 69
Does the driver's license need to be validated? If so, how can it be validated?
Yes, every 6 months at the customer center of Stadtwerke Wismar, Ladestraße 1a.
In which countries are the sharing vehicles insured?
Germany.
Is a second driver insured? If so, what requirements must they meet?
No, a second driver is not allowed.
Charging Process Information
How is the charging cable connected?
Take the charging cable, which is permanently attached to the wallbox, and plug it into the rear right charging port of the vehicle.
How is the charging process started?
Unlock the wallbox using the blue chip.
The wallbox will give a short signal, briefly light up green, and then display a white light strip moving from top to bottom.
The car-sharing app will show the charging status after a short delay.
How is the charging process stopped?
Unlock the car.
If a white light strip is running from top to bottom on the wallbox, stop the charging process using the blue charging chip (located in the car).
The app will indicate whether the car is still charging – if the battery symbol is blinking, charging is still active.
After a short time, the charging plug on the vehicle will be released.
If a remote key is available, pressing the "unlock doors" button may help release the plug.
How is the charging cable secured after use?
The charging cable is permanently attached to the wallbox and only needs to be hung on the hook.
At which charging stations can the charging cards be used?
For recharging outside Wismar, the vehicle has a charging card (Maingau), which is located in the card holder in the glove compartment.
This card allows charging at over 85,000 locations in Germany.
The charging status of the car is continuously displayed in the app.
By clicking on "Info", additional details will appear.
Clicking on the map will show the nearest supported charging locations.
Which cards are in the vehicle? (Type of card, provider, possibly PIN)
Charging card (yellow, labeled "Maingau") – No PIN required.
Golf model only: Additional parking garage access card (white).
All cards are stored in the cardholder in the glove compartment.
How is each card used?
Simply hold the respective card at the designated reader.
Accident and Damage Reporting Information
What should be done in the event of an accident or breakdown?
Always call the police in the event of an accident.
Do not admit fault at the scene or to the other party involved.
For insurance processing, give the other party the "Service Card" (located with the vehicle documents).
The vehicle folder contains a copy of an accident report form. Please complete it and submit it to Stadtwerke Wismar.
If the vehicle is not drivable, a roadside assistance service is available.
In case of an accident or breakdown, call 0800/4200042 for assistance.
This number and additional instructions are included with the vehicle documents and can also be found in the app under "Sorglos-Versicherung".
Are there additional user guides in the vehicle? If so, where can they be found?
A six-page printed manual is located in the glove compartment.
The manual is also available for download in the app.