Information about the sharing offer
Information about Pay-as-you-book / Pay-as-you-drive can be viewed via the app
Pay as you drive, additional costs may apply. Timely renewal prevents additional costs
What rates are offered? Is there a tariff overview?
Please refer to the app for more information. The prices listed in the app are always binding.
Where are the sharing vehicles located?
Sonnenfeldweg 21, 83707 Bad Wiessee
Jägerstraße 29, 83707 Bad Wiessee
Dourdanplatz 999, 83707 Bad Wiessee
Hochfeldstraße 3, 83684 Tegernsee
Hauptstraße 2, 83684 Tegernsee
Osterbergweg 4, 83703 Gmund am Tegernsee
Defreggerweg 6, 83707 Kreuth
Can the shared vehicles be returned to multiple locations or do they always have to be returned to the pick-up station? (free-floating or station-based)
Station-based (and only possible after connecting to the charging station)
What are the return conditions for the vehicles? (e.g. car at associated charging point, charging process started, key chip, charging (& parking) card in the holder in the
glove compartment)
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Which vehicles are available at which locations?
Does the driver's license have to be validated? If so, how can it be validated?
Driving licenses can be validated either using an app or at the following service centers:
Stephan Weber - [email protected]
Thomas Wimmer - [email protected]
Florian Appel - [email protected]
In which countries are the sharing vehicles insured?
In all European countries.
Is a second driver insured? If so, what conditions must he or she fulfill?
Second driver must meet the terms and conditions, be over 21, and have a valid driver's license. The registered user must be in the car.
You can use this space to enter any additional information that was not covered by the previous questions.
Information about charging
How do I connect the charging cable?
See next question.
How do I start the charging process?
Connect the car and charging station using the charging cable.
Insert the cable into the car first.
Hold the charging card up to the charging station.
Store charging card in the glove compartment
How do I end the charging process?
See next point
How do I lock the charging cable?
Press the unlock button on the key twice
Pull the plug out of the vehicle (must be unlocked).
Then pull the plug out of the charging station
If the vehicle is locked, the plug cannot be pulled out
Put the charging cable back in the trunk
At which charging stations can the charging cards be used?
The provider's charging card can be used at all public charging stations that can be found on the charging map on the Ladenetz.de website. Note: The Shell additional card can also be used at all other charging stations (but always use the provider's card first if possible).
Which cards are in the vehicle? (Type of card, card provider, possibly PIN)
Type of card: 1x charging card Tegernsee Energiegesellschaft,
Card provider (e.g. Aral): ESB PIN:
Yes/No; No No information on MOQO website!
How is the respective card used?
Charging card in the glove compartment available Hold the charging card at the charging station. “Charging process is started” should appear on the display, put the charging card back in the glove compartment.
Information on accidents and damage reports
What should be done in the event of an accident or breakdown?
In the event of theft, damage (including your own and that of third parties), inform the provider and the police. Document using an accident report. Damage must be documented and communicated via photographs. Measures such as towing are to be agreed with the provider (except for emergencies that require immediate action, in which case inform the provider afterwards). Further information in the terms and conditions
Is additional information for users located in the vehicle (e.g. how-to guides)? If so, where can users find it?
Vehicle-specific instructions (charging process + car) are located in the glove compartment.
Is there a point of contact who can be contacted directly by customer service? If so, what are their contact details and at what times can they be contacted?
The contact person is only contacted in emergencies.
Stephan Weber - [email protected]
Thomas Wimmer - [email protected]
Florian Appel - [email protected]
Are there any other special features?
Do not extend the booking period by more than 10 days.