Information about the Sharing Offer
View information about Flexprice / Fixprice via the app
Select any vehicle from the provider
Scroll down further
Tap on "Fixed Price or Flexible Price" under Conditions
Tariffs and Pricing
What tariffs are offered? Is there an overview of the tariffs?
Please refer to the app for more information. The prices listed in the app are always binding.
Vehicle Locations
Where are the sharing vehicles located?
Tornesch, Brunsbüttel, Glückstadt, Itzehoe
Can the sharing vehicles be returned to different locations, or must they always be returned to the pickup station? (Free-floating or station-based system?)
Station-based
Vehicle Return Conditions
What are the return conditions for the vehicles? (e.g., vehicle at the designated charging point, charging process started, key chip, charging (& parking) card in the holder in the glove compartment)?
The vehicle must be connected to the correct charging point.
Vehicle Availability
Which vehicles are available at which locations?
Glückstadt: IZ-SW 46E
Tornesch: PI-SW 423E, PI-SW 422E, PI-SW 430E, PI-SW 200E, PI-SW 244E, PI-SW 399E
Driver’s License Validation
Does the driver's license need to be validated? If yes, how can it be validated?
Manual validation
Insurance Coverage
In which countries are the sharing vehicles insured?
Germany
Is a second driver insured? If yes, what conditions must they meet?
No
Charging Process
At which charging stations can the charging cards be used?
At all locations where they are authorized
Which cards are in the vehicle? (Type of card, provider, possible PIN code)
1 charging card, no PIN required
Additional Information
FAQs can be found here: https://www.mobil-im-norden.de/faqs/
Accident and Damage Reporting
What should be done in case of an accident or breakdown?
For major accidents: Call the roadside assistance service (contact details are in the vehicle’s onboard manual).
For minor damages: Report them via the app.
All damages must be reported!
Are there additional instructions available for users inside the vehicle (e.g., a "How to Guide")? If so, where can they be found?