There are 3 ways to settle open receivables:

Step 1: The driver receives a notification under "messages" on the app's home screen, informing them that there are outstanding open receivables on their user account.

Step 2: The driver taps on “Messages” and then chooses the related team.

Step 3: The driver clicks the "Show" button at the notification page.

Step 4 The driver is redirected to the web portal, directly to the open receivables section - see 2.) Via web portal, Step 4 f.)

Step 1: The driver must log in to the web portal using their log in data (portal.moqo.de)

Step 2: The driver then needs to click on “My user account”

Step 3: Next, they select “receivables”

Step 4: By clicking on “Pay now and unlock user account” ,

Step 5: the driver can choose between 2 payment methods (credit card or Klarna (if offered by the sharing provider)) to settle the open receivables.

Note: If you do not have access to one of these payment methods, we recommend asking family or friends if you can use their payment method and reimburse them separately.

Note: The driver receives a total of 5 payment reminders. Each of these emails contains an "open receivables" button.

Step 1: Payment attempt fails.

Step 2: Driver receives the 1. payment reminder

Step 3: By clicking on “Settle open receivable”, the driver is redirected to their user account, directly to the receivables section (see previous page from step 4)

1. Payment Reminder - Sent after a failey payment attempt.

2. payment reminder - Sent 2 days after the failed payment attempt.

3. payment reminder - sent 5 days after the failed payment attempt.

4. payment reminder - sent 14 days after the failed payment attempt.

5. payment reminder - sent 21 days after the failed payment attempt.

Note: The final payment reminder includes a notice that the sharing provider may take further legal action if the payment remains unsettled.

How can open receivables be settled?

Open receivables can only be settled via the web portal. A direct transfer to the provider or to the IBAN used for the initial payments is not possible.

Why are open receivables not automatically collected?

It is technically not possible to settle open receivables via direct debit. Please use the app, web portal, or the link in the email to make a payment.

What if I do not have any of the available payment methods?

We recommend asking family or friends if you can use their payment method and reimburse them separately.