MOQO

Regarding a basic fee, the following questions may arise:
 
What is a basic fee?
Where can I find information about the basic fee?
Can the...

What is a Basic fee?

double chargedcharged twice on credit carddebited twice from credit card You believe that your bank account was charged twice? Please read...

Double debit credit card

Settle open receivables
There are 3 ways to settle open receivables:

Via app
Via web portal
Via link in the Email

1.) Via app
Step 1: Th...

Open receivables

The manual bank transfer cannot be processed by the payment service for legal reasons. The payment service will therefore transfer the amo...

Why do I still have open receivables even though I have already done a bank transfer?

Each booking is subject to the Usage Terms, which you accepted before confirming the booking. The Usage Terms also include the catalog of ...

Why is there a fee for a failed payment?

 
Where is my vehicle? - I did create a booking!

-&gt; If a user is late, the vehicle is not available for a subsequent user.
 
In this a...

Why was the late return penalty fee imposed on me?

Penalty Fees and Open Receivables

Find answers and get help from Intercom Support and Community Experts

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