Information about the Sharing Offer
View information about Pay-as-you-book / Pay-as-you-drive via the app
Select any vehicle from the provider
Scroll down further
Under Conditions, tap on ‘Fixed price or flex price’
What rates are offered? Is there an overview of rates?
Please refer to the app for more information. The prices listed in the app are always binding.
At which locations are the shared vehicles located?
2x Weiskirchen (Goetheplatz), 1x Hainhausen (Westendstraße 29; S-Bahn station), 1x Jügesheim (Hintergasse 15; Town Hall), 1x Dudenhofen (Rheinstraße; S-Bahn station), 1x Nieder-Roden (Frankfurter Straße 79), 1x Rollwald (Am Rollwald, town entrance)
Can the shared vehicles be returned to multiple locations, or must they always be returned to the pickup station? (Free Floating or Station-Based)
Station-Based: Return where picked up
What are the return conditions for the vehicles? (e.g., car at associated charging point, charging process started, key chip, charging (& parking) card in the holder in the
glove compartment)
Return the car to the pickup station and always start a charging process. Place the charging card and key in the glove compartment holder (CloudBoxx). Keep windows closed. Take trash with you.
Which vehicles are available at which locations?
Varies. Available models: Hyundai Kona, Cupra Born
Does the driver's license need to be validated? If so, how can it be validated?
Validation must be renewed every six months. Driving without validation is not possible. Validation can be done either on-site at Philipp-Reis-Straße 7, 63110 Rodgau,
On-site: Philipp-Reis-Straße 7, 63110 Rodgau
In which countries are the shared vehicles insured?
Germany
Is a second driver insured? If so, what conditions must they meet?
Yes. See AGB excerpt: (Minimum age 25 years and Class B driver's license)
§ 2 Driving Authorization
2.1 Authorized to drive are natural, fully legally competent persons who have signed a contract with the provider. To use the vehicles, the CUSTOMER must hold a valid driver's license. No driver's license is required for bicycle use.
2.2 The minimum age for eCarsharing is twenty-five (25) years, and twenty-one (21) years for eBicycle sharing.
2.3 With the CUSTOMER's consent and presence, the vehicle can be driven by another person in a private, non-commercial transfer. The CUSTOMER must ensure that authorized drivers comply with these AGB regulations and are fit to drive and hold a valid driver's license, as required by § 2 Pkt. 2.2. The CUSTOMER is responsible for the actions of the authorized drivers as if they were their own. The CUSTOMER must always be able to identify who was driving the vehicle or bicycle (e.g., in case of traffic violations).
Further information about vehicles without a key / If customers can't find the key:
Cupra Born / VW ID.3:
As of June 2, 2025, there is no longer a physical car key in the glove compartment. Locking and unlocking during use is done via the "Stopover" function in the MOQO app. To do this, simply open the current booking in the app and select "Stopover" if you want to leave the vehicle during your booking – for example, when shopping or visiting the doctor.
Hyundai Kona:
Nothing changes here: You will still find a physical key in the glove compartment, which can be used to lock the vehicle during a trip break.
Information on the Charging Process
How is the charging cable connected?
Remove the charging cable from the vehicle (usually in the trunk), connect the "thick end" to the car and the "thin end" to the charging station.
How is the charging process started?
Remove the charging card from the glove compartment (same place where the key was at the start), hold the card to the RFID field (gray field at the top, marked with "RFID" and a sticker), the charging process starts when you hear the cable lock and the station light turns blue. Blinking/green light does not indicate charging. Hold the card to the station until the light turns solid blue.
How is the charging process ended?
1. Hold the RFID card to the sensor (turns from blue to green)
2. A click signals the cable unlock
3. Charging is finished and the cable can be removed
4. Booking ends by locking in the app. Ensure the "vehicle at correct spot" criterion is met: The vehicle is ALWAYS returned to the home charging station, as listed in Moqo. If the spot is occupied or defective, park the vehicle next to it.
NOTE: Sometimes the cables won't detach from the car despite unlocking the station. To fix this, press "unlock" on the vehicle key. The central locking should deactivate, and the cable can be removed easily.
How is the charging cable disconnected?
1. End the charging process
2. Disconnect the cable from the station
3. Disconnect the cable from the vehicle
NOTE: Sometimes the cables won't detach from the car despite unlocking the station. To fix this, press "unlock" on the vehicle key. The central locking should deactivate, and the cable can be removed easily.
At which charging stations can the charging cards be used?
Maingau Energie GmbH, EVR (Energieversorgung Rodau), Entega, Mainova, Innogy, etc.
A detailed overview is available in the 'Maingau Autostrom' app. Registration with a credit/bank card is optional for just viewing.
What cards are in the vehicle? (Type of card, card provider, possibly PIN)
Autostrom (formerly EinfachStromLaden) cards from Maingau Energie GmbH. No PIN is needed.
How is each card used?
"1. Located in the glove compartment next to the key
2. Hold it to the sensor on the charging station to start the charging process// Hold it to the sensor on the charging station to stop the charging process
3. After use, return it to the glove compartment immediately
Information on Accident and Damage Reporting
What to do in case of an accident or breakdown?
Accident:
- Always inform the police and Moqo customer service
- If others are involved, record their information, including insurance, and forward it to Maingau Energie GmbH
See AGB excerpt:
§ 13 Accidents, Theft, and Reporting Obligation
13.1 After an accident, theft, fire, wildlife damage, or other damage, the CUSTOMER must always call the police if a third party is involved as a victim or potential (co-)causer, or if third-party property (other than the vehicle/bicycle) is damaged. The CUSTOMER must not acknowledge fault, take responsibility, or make similar statements. The CUSTOMER may only leave the accident site after police have completed their report and the vehicle's security is ensured after consulting with customer service.
13.2 The CUSTOMER must promptly inform the provider by phone of any damage events and subsequently provide a complete and thorough written report on all details. The written report must be submitted within 7 days of the damage event. If no written report is received within this period, the provider may charge the CUSTOMER for the resulting additional costs.
13.3 If an accident cannot be settled by insurance because the CUSTOMER refuses to provide information, the provider reserves the right to charge the CUSTOMER all accident-related costs for damages to people, property, and vehicles. The provider may charge the CUSTOMER a processing fee per the current price list for the effort involved in handling the damage if the accident was partially or fully caused by the CUSTOMER unless the CUSTOMER proves that the provider incurred no or significantly less damage.
13.4 The provider is not liable for luggage in the vehicle .
Are there further information for the user in the vehicle (e.g., How to Guide)? If yes, where can the user find it?
1!. The vehicles must ALWAYS be returned to the home charging station listed in Moqo! If the station is defective or occupied, attach a photo with a "parking occupied" report. In this case, park the vehicle at another spot in the home parking area or close to the home charging station. It is NOT allowed to return vehicles to another charging station, regardless of whether the customer informs Moqo or not! Frequent incorrect returns may result in the EVR blocking the customer and charging incurred costs.
2!. The maximum booking duration is 5 hours and must be strictly observed.
3. Generally, late return notifications should be communicated to Moqo customer service and are only allowed with valid reasons (e.g., breakdown, accident, traffic jam). Repeated deliberate overbooking may result in Maingau Energie GmbH blocking the customer.
4. A 0.0‰ alcohol limit applies when using our carsharing vehicles.
5. Smoking and pets are strictly prohibited in our vehicles. Severe contamination from waste, plants, ashes, tobacco smoke, animal transport, or similar must be cleaned by a special service at the customer's expense.