Information about the Sharing Offer
View information about Pay-as-you-book / Pay-as-you-drive via the app
Select any vehicle from the provider
Scroll down further
Under Conditions, tap on ‘Fixed price or flex price’
What rates are offered? Is there a rate overview?
Please refer to the app for further information. The prices listed in the app are always binding.
Where are the shared vehicles located?
13 locations in the city of Kaiserslautern
Can the shared vehicles be returned to multiple locations or do they always have to be returned to the pick-up station? (Free floating or station-based)
Station-based
What are the return conditions for the vehicles? (e.g., car at the designated charging point, charging process started, key chip, charging (&parking) card in the holder in the glove compartment)
1. Return the car to its location
2. Remove the charging cable from the vehicle and the charging station
3. Remove the charging card from the glove compartment and hold it up to the charging station
4. Once charging has started, place the charging card and key in the glove compartment and lock the car using the app
Which vehicles are available at which locations?
Trippstadter Straße 110: BMW i3
Königsstraße: Hyundai Ioniq
Sonnenberg
Rousseaustraße (Betzenberg): VW e-Golf
Main station: Smart ForTwo
Stiftswaldstraße: Opel Corsa E
Hermann-Löhns-Straße: Opel Corsa E
Hallesche Straße: Renault Zoe E
Bismarckstraße: VW e-Golf
Willy-Brandt-Platz: Cupra Born
Main station: Skoda Enyaq
Karcherstraße: VW ID.4, Opel Mokka-e
Does the driver's license need to be validated? If so, how can it be validated?
In the Emil app or at the customer center at Bismarckstraße 14 in Kaiserslautern
In which countries are the shared vehicles insured?
Germany
Is a second driver insured? If so, what conditions must they meet?
Second drivers are also permitted to drive. The same conditions apply to the second driver as to the user. The user must ensure that the second driver also has a valid driver's license.
Information about charging
How is the charging cable connected?
Plug the charging cable into the car and then into the charging station.
How do I start the charging process?
Once step 1 has been completed, the SWK charging card, which is located in the car (glove compartment), must be held in the appropriate place on the charging station for several seconds until the charging process starts. On SWK charging stations, the green LED indicator will turn blue as soon as the process has started.
How do I end the charging process?
The charging process is ended by opening the car with the key, then the plug can be disconnected from the charging station and removed from the car.
How is the charging cable disconnected?
See above
At which charging stations can the charging cards be used?
The SWK charging card can be used at all charging stations of “ladenetz.de.” On the ladenetz website, you can use the map to find the nearest charging station.
Which cards are in the vehicle? (Type of card, card provider, PIN if applicable)
SWK charging card
How is the respective card used?
See point 2 above (start charging process)
Information on accident and damage reports
What should I do in the event of an accident or breakdown?
Customers are told to call WNS (Monday–Thursday, 7:00 a.m.–4:00 p.m., Friday, 7:00 a.m.–2:30 p.m. on 0631 3418314) and, after service hours, the 24-hour emergency number (06241/ 925215, tow truck company Auto Gräf e.K.). Please only call in the event of a breakdown and if a tow truck is required!
In the event of an accident, please also indicate that the police must be called.
Where in or on the vehicle can users find further information?
The glove compartment contains further information and instructions as well as procedures to follow in certain cases.
Are there any other special features?
Hyundai Ioniq: Open the fuel cap using the button to the left of the steering wheel
If the customer has a problem locking the car at the end of the booking, this may be because the chip on the vehicle key is not correctly placed in the glove compartment in the designated slot.
If the parking space is occupied when the booking ends, use a neighboring charging point or park the car in a valid parking space in the immediate vicinity of the return location, take a parking ticket, and place it in the car to avoid unnecessary reports. The parking ticket can be sent to us by the customer afterwards and we will charge the amount to the booking.