Skip to main content

FAQ Autovermietung Hertlein

Information about the Sharing Offer  View information about Flexprice / Fixprice via the app Select any vehicle from the provider Scroll ...

Updated this week

Information about the Sharing Offer

View information about Flexprice / Fixprice via the app

  • Select any vehicle from the provider

  • Scroll down further

  • Tap on "Fixed Price or Flexible Price" under Conditions

WhatsApp Image 2024-06-03 at 15.59.24.jpeg

Translation:

What rates are offered? Is there an overview of the rates?

Hourly rates

At which locations are the shared vehicles available?

City of Weikersheim with 3 parking spaces

Can the shared vehicles be returned to different locations, or must they always be returned to the pick-up station? (Free-floating or station-based?)

Station-based

What are the return conditions for the vehicles?

(e.g., car must be at the designated charging point, charging started, key chip, charging & parking card in the holder in the glove compartment)

  • Key chip and charging cards must be placed in the holder inside the glove compartment

  • Minimum charge level of 90% or connected to a charging station

Which vehicles are available at which locations?

  • 3x electric cars

  • 1x combustion engine vehicle

Does the driver's license need to be validated? If yes, how can it be validated?

  • At our dealership in Schäftersheim or via the app

In which countries are the shared vehicles insured?

  • Europe

Is a second driver insured? If yes, what requirements must be met?

  • Yes. Requirement: A valid driver's license. The renter is responsible for verification.

Additional Information


Charging Process Information

How is the charging cable connected?

  • Take the charging cable from the trunk, connect it to the vehicle, and then to the charging station.

How is the charging process started?

  • Once the charging cable is connected, start the charging process at the station using the card in the glove compartment.

  • Hold the card against the corresponding RFID symbol on the charging station until the light changes from green to blue.

How is the charging process stopped?

  • Unlock the vehicle, unplug the charging cable from the vehicle, and then from the charging station.

  • The charging process ends automatically.

How is the charging cable disconnected?

  • Unlock the vehicle, unplug the charging cable from the vehicle, and then from the charging station.

At which charging stations can the charging cards be used?

  • Charging stations that are part of the Ladeverbund+ network.

Which cards are in the vehicle? (Type of card, card provider, possibly PIN)

  • Ladeverbund+

How is each card used?


Accident & Damage Reporting Information

What should be done in case of an accident or breakdown?

Contact:
Thomas Hertlein / +49 171 7657830 / [email protected]

Are there additional user instructions in the vehicle? If yes, where can they be found?

  • A small handbook with key information (parking, charging, vehicle functions) can be found in the front door storage compartment or the glove compartment.

Did this answer your question?