Information about the Sharing Offer
View information about Pay-as-you-book / Pay-as-you-drive via the app
Select any vehicle from the provider
Scroll down further
Tap on "Fixed Price or Flexible Price" under Conditions
Translation:
What tariffs are offered? Is there a tariff overview?
Please refer to the app for more information. The prices listed in the app are always binding.
At which locations are the sharing vehicles located?
Nationwide in Germany, primarily at train stations.
Can the sharing vehicles be returned to multiple locations, or do they always need to be returned to the pickup station? (Free-floating or station-based?)
Vehicles must be returned to the pickup station (station-based car sharing).
What are the return conditions for the vehicles? (e.g., vehicle at the designated charging station, charging process started, key chip, charging (& parking) card in the holder in the glove compartment)
After completing the trip, the vehicle must be returned to the booked station.
Insert the key with the round chip back into the slot in the glove compartment at the end of the booking.
After that, you can lock the vehicle again using the app.
Vehicles with gasoline/diesel must have at least 1/4 of the tank filled at the time of return.
Electric vehicles must be connected to the charging station and the charging process started when returned.
What vehicles are available at which locations?
Small class (usually VW Polo) or compact class (usually VW Golf or VW T-Roc) available at almost all locations
Does the driver’s license need to be validated? If yes, how can it be validated?
The driver’s license validation is carried out exclusively online via the app/website after login.
In which countries are the sharing vehicles insured?
The vehicles are insured in all EU member states.
Is a second driver insured? If yes, what conditions must they meet?
No, a second driver is not allowed. There is no insurance coverage for second drivers.
What must be considered when refueling?
Refueling:
Use the fuel card at DKV gas stations.
Do not use premium fuels.
Out-of-pocket expenses will only be reimbursed if the original receipt and a completed reimbursement form are submitted by post to customer service (the form can be downloaded from the website).
For unauthorized refueling, a processing fee according to the price list will be charged.
Fuel Reimbursement
We are pleased to inform you that Flinkster is happy to reimburse the amount for your fuel purchase. To receive the reimbursement, please complete the corresponding form.
You can find the form and further information at the following link: https://www.flinkster.de/de/faq?question=6793&category=0&title=wie-bekomme-ich-meine-tankauslagen-zurueck-
As soon as you have submitted the completed form, Flinkster will process your reimbursement as quickly as possible. If you have any questions, please do not hesitate to contact us.
Accident and damage reporting information
What steps should be taken in the event of an accident or breakdown?
Ensure safety: First, ensure your safety and that of others involved. Secure the accident site and, if necessary, provide first aid.
Call the police: Once the accident site is secured, call the police and inform them that it is a rental vehicle. This is important for further processing.
Contact the Flinkster emergency number: Call our emergency number at 0241-95788 366 through the Flinkster app and have your customer service PIN ready. You can find this in the app under the Help Center. We will assist you with the next steps and can arrange a repair service, for example.
Are additional instructions available in the vehicle (e.g., a How-to Guide)? If yes, where can users find them?
How to register?
Registration:
When you register, a membership request is sent to the Flinkster team. After registering, please validate your driver's license in your user account within 72 hours. You can do this conveniently from home or on the go. Please have your driver's license and ID card ready. Your credit rating will also be checked during registration.
Once your credit rating and identity check have been successfully completed, the Flinkster team can process your membership application. If you have not validated your driver's license in time, your membership application will be rejected. Your user account will be activated for use as soon as the registration fee has been credited to our account and your membership application has been approved (if your chosen tariff includes a registration fee). Please note that this may take a few working days.
Please note: A registered address in Germany or Austria is required for the credit check and address verification. Unfortunately, user accounts with addresses in other countries cannot be activated.
Data protection
Our data protection principles can be found in the footer of our website, next to our general terms and conditions.
Fuel expenses with Flinkster
If your fuel card does not work, we will of course reimburse you for your fuel expenses.
Please send us the original fuel receipt together with the completed expense reimbursement form to the following address:
Deutsche Bahn Connect GmbH
Customer Service
P.O. Box 20 02 58
06003 Halle/S.
You'll find the form here: https://www.flinkster.de/de/downloads
Open / close Flinkster cars
Our vehicles can be conveniently opened and closed using a smartphone. To do this, set a one-time PIN in your online portal under “My Profile,” which you will later enter when opening the booked vehicle.
Opening the vehicle: After entering the PIN in the app, the vehicle can be opened. The key is located in the glove compartment and should be removed before starting the journey.
Taking a break: Simply lock the car with the key when taking a break. For keyless vehicles, use the “Lock/Unlock” function in the app during your break.
Ending your booking: To finally end your booking, insert the small chip on the key ring into the slot in the glove compartment. Then lock the vehicle using the app. Follow the instructions in the app. Please also note any error messages in the app during the locking process and respond accordingly.
If you encounter any problems, please also refer to the FAQ at: https://www.flinkster.de/de/faq
External parking
If the reserved parking space is occupied or inaccessible at the end of your booking, please park your vehicle in a nearby free parking space in accordance with traffic regulations.
If no free parking space is available, please purchase a parking ticket for the next 72 hours and notify us of the different location in the app so that we can move the vehicle if necessary. Please do not use other paid parking garages or underground garages where parking fees are only payable upon exit.
We will, of course, reimburse you for the cost of the parking ticket if you submit the original receipt to us together with the form for reimbursement of cash expenses.
BahnCard/Bahn.Bonus
As a BahnCard holder, registration is free of charge for you.
Unfortunately, it is currently not possible to collect or redeem Bahn.Bonus points.
Lost property
Lost property is usually removed from the vehicle by our maintenance service during the next regular cleaning and handed over to the municipal lost property office in the city where the station is located. Unfortunately, it is not possible for the cleaning service to remove the lost property and send it by post.
If the booking was not long ago or you are still at the vehicle in question, please make another booking so that you can retrieve your lost items. If you cannot find your lost item there, please contact the lost property office in the respective city.
Translated with DeepL.com (free version)