View information about Pay-as-you-book / Pay-as-you-drive via the app

Additional costs may apply. Timely renewal prevents additional costs

What rates are offered? Is there a rate overview?

Please refer to the app for further information. The prices listed in the app are always binding.

You can find all information about the rates here

At which locations are the sharing vehicles located?

Arnspitzstraße 6, 82481 Mittenwald

Can the sharing vehicles be returned to multiple locations or do they always have to be returned to the pick-up station? Station-based

Yes (and only possible after connecting to the charging station)

What are the return conditions for the vehicles? (e.g. car at associated charging point, charging process started, key chip, charging (& parking) card in the holder in the glove compartment)

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Which vehicles are available at which locations?

https://kew-mobility.moqo.de/cars

Does the driver's license have to be validated? If so, how can it be validated?

Driving licenses can be validated either using an app or at the following service center:

Franz Veit - [email protected]

Matthias Pöll - [email protected]

In which countries are the sharing vehicles insured?

In all European countries

Is a second driver insured? If so, what conditions must they meet?

Prerequisite:

Second driver must be over 21, have a valid driver's license and meet the terms and conditions.

The registered user must sit in the car with the second driver.

You can enter any additional information that was not covered by the previous questions here.

How is the charging cable connected?

See next point.

How is the charging process started?

Connect the car and charging station using the charging cable.

First plug the cable into the car.

Hold the charging card up to the charging station

Store the charging card in the glove compartment

How do you end the charging process?

See next point

How do you disconnect the charging cable?

Press the unlock button on the key twice

Pull the plug out of the vehicle (must be unlocked).

Then pull the plug out of the charging station

If the vehicle is locked, the plug cannot be pulled out

Put the charging cable back in the boot

At which charging stations can the charging cards be used?

The provider's charging card can be used at all public charging stations

that can be found on the charging map on the Ladenetz.de website.

Note: The additional Shell card can also be used at all other charging stations

(but always use the provider's card first)

Which cards are in the vehicle? (Type of card, card provider, possibly PIN)

Type of card: 1x charging card Karwendel Energie und Wasser,

Card provider (e.g. Aral): ESB

PIN: Yes/No; No No information on MOQO website!

How is the respective card used?

Charging card in the glove compartment

Hold the charging card in front of the charging station

“Charging in progress” should appear on the display,

put the charging card back in the glove compartment

Information on accidents and damage reports

What should be done in the event of an accident or breakdown?

In the event of theft, damage (including your own and that

Arrange measures such as towing with the provider (except for emergencies that require immediate action; in this case, inform the provider afterwards).

Further information in the terms and conditions.

Is there any further information for the user in the vehicle (e.g. how-to guide)? If so, where can the user find it?

There are vehicle-specific instructions in the glove compartment (charging process + car).

Is there a contact person who can be contacted directly by customer service? If so, what are the contact details and at what times can they be contacted?

The contact person is only contacted in emergencies.

Matthias Pöll - [email protected]

Are there any other special features?

Do not extend the booking period beyond 10 days.