Information about the sharing offer
View information about Pay-as-you-book / Pay-as-you-drive via the app
Select any vehicle from the provider
Scroll further down
Tap on “Fixed price or flexible price” under Terms and conditions
Additional costs may apply. Timely renewal prevents additional costs
What rates are offered? Is there a rate overview?
Please refer to the app for further information. The prices listed in the app are always binding.
At which locations are the sharing vehicles located?
Münchner Straße 37, 82069 Schäftlarn
Kirchgasse 4, 85653 Aying
Can the sharing vehicles be returned to multiple locations or do they always have to be returned to the pick-up station? Station-based
Yes (and only possible after connecting to the charging station)
What are the return conditions for the vehicles? (e.g. car at associated charging point, charging process started, key chip, charging (& parking) card in the holder in the glove compartment)
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Which vehicles are available at which locations?
Does the driver's license have to be validated? If so, how can it be validated?
Driving licenses can be validated either using an app or at the following service center:
Hotline Customer Service - Help Center:
0241 95788 366
Contact Aying:
Town hall - 85653 Aying, Kirchgasse 4.
Mail: [email protected]
Contact Schäftlarn:
Town hall - 82069 Schäftlarn, Starnbergstr. 50,
Mail: [email protected]
In which countries are the sharing vehicles insured?
In all European countries
Is a second driver insured? If so, what conditions must he/she fulfill?
Prerequisite:
Second driver must fulfill the terms and conditions, be over 21, and have a valid driver's license.
The registered user must be in the car with you.
You can use this space to enter any additional information that was not covered by the previous questions.
How do you connect the charging cable?
See next point.
How do you start the charging process?
Connect the car and charging station using the charging cable.
First insert the cable into the car.
Hold the charging card up to the charging station.
Store the charging card in the glove compartment.
How do you end the charging process?
See next point
How do I lock the charging cable?
Press the unlock button on the key twice
Pull the plug out of the vehicle (must be unlocked).
Then pull the plug out of the charging station
If the vehicle is locked, the plug cannot be pulled out
Put the charging cable back in the boot
At which charging stations can the charging cards be used?
The charging card of the provider can be used at all public charging stations
that can be found on the charging map on the Ladenetz.de website.
Note: The Shell additional card can also be used at all other charging stations
(but always use the provider's card first)
What cards are in the vehicle? (Type of card, card provider, possibly PIN)
Type of card: 1x ESB charging card,
Card provider (e.g. Aral): ESB
PIN: Yes/No; No
How is the respective card used?
Charging card in the glove compartment
Hold the charging card in front of the charging station
“Charging process is starting” should appear on the display,
put the charging card back in the glove compartment
Information on accidents and damage reports
What should be done in the event of an accident or breakdown?
In the event of theft, damage (including your own and that of third parties), inform the provider and the police.
Document the event using an accident report.
Damage must be documented and communicated via photographs.
Measures such as towing are to be agreed with the provider (except for emergencies that require immediate action, in which case the provider is to be informed afterwards).
Further information in the terms and conditions
Is there any further information for the user in the vehicle (e.g. how-to guide)? If so, where can the user find it?
There are vehicle-specific instructions in the glove compartment (charging process + car).
Is there a contact person who can be contacted directly by customer service? If so, what are the contact details and at what times can they be contacted?
The contact person is only contacted in emergencies.
Contact Aying:
Town Hall, Kirchgasse 4, 85653 Aying.
E-mail: [email protected]
Contact Schäftlarn:
Town Hall, Starnbergstr. 50, 82069 Schäftlarn.
E-mail: [email protected]
Are there any other special features?
Do not extend the booking period by more than 10 days.