View information about Pay-as-you-book / Pay-as-you-drive via the app

Timely renewal prevents additional costs

What rates are offered? Is there a rate overview?

Please refer to the app for further information. The prices listed in the app are always binding.

You can find all information about the rates here

At which locations are the sharing vehicles located?

Bahnhofstraße 5, 83075 Bad Feilnbach

Schwimmbadstraße 15, 83043 Bad Aibling

Am Klafferer 4, 83043 Bad Aibling

Bahnhofstraße 1, 83043 Bad Aibling

Lindenstraße 30, 83043 Bad Aibling

Can the sharing vehicles be returned to multiple locations or do they always have to be returned to the pick-up station? Station-based

Yes (and only possible after connecting to the charging station)

What are the return conditions for the vehicles? (e.g. car at associated charging point, charging process started, key chip, charging (& parking) card in the holder in the glove compartment)

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Which vehicles are available at which locations?

https://bad-aibling.moqo.de/cars

Does the driver's license have to be validated? If so, how can it be validated?

Driving licenses can be validated either using an app or at the following service center:

Stadtwerke Bad Aibling

Lindenstraße 30

83043 Bad Aibling

Monday, Tuesday, Thursday: 8:00 a.m. - 12:00 p.m. / 1:00 p.m. - 4:00 p.m.

Wednesday, Friday: 8:00 a.m. - 12:00 p.m.

In which countries are the shared vehicles insured?

In all European countries.

Is a second driver insured? If so, what

second driver meets the terms and conditions, is over 21, has a valid driver's license

registered user must be in the car with them

You can enter further additions here that are not covered by the previous questions. Information on the charging process

How is the charging cable connected?

See next point

How is the charging process started?

Connect the car and charging station using the charging cable

First plug the cable into the car.

Hold the charging card up to the charging station

Store charging card in glove compartment

How do I end the charging process?

See next point

How do I disconnect the charging cable?

Press the unlock button on the key twice

Pull the plug out of the vehicle (must be unlocked).

Then pull the plug out of the charging station

If the vehicle is locked, the plug cannot be pulled out

Put the charging cable back in the boot

At which charging stations can the charging cards be used?

The charging card of the provider can be used at all public charging stations

that can be found on the charging map on the Ladenetz.de website.

Note: The Shell additional card can also be used at all other charging stations

(but always use the provider's card first)

What cards are in the vehicle? (Type of card, card provider, possibly PIN)

Type of card: 1x charging card for gas and heat Bad Aibling,

Card provider (e.g. Aral): ESB

PIN: Yes/No; No

How is the respective card used?

Charging card in the glove compartment

Hold the charging card in front of the charging station

“Charging process is starting” should appear on the display,

put the charging card back in the glove compartment

Information on accidents and damage reports

What should be done in the event of an accident or breakdown?

In the event of theft, damage (including your own and that of third parties), inform the provider and the police.

Document the event using an accident report.

Damage must be documented and communicated by means of photographs.

Measures such as towing are to be agreed with the provider (except in emergencies that require immediate action, in which case the provider is to be informed afterwards).

Further information in the terms and conditions

Is there any additional information for the user in the vehicle (e.g. how-to guide)? If yes, where can the user find it?

There are vehicle-specific instructions in the glove compartment (charging process + car)

Is there a contact person who can be contacted directly by customer service? If so, what are the contact details and at what times can they be contacted?

The contact person is only contacted in emergencies

[email protected], [email protected]

Are there any other special features?

Do not extend the booking period beyond 10 days