View information about Flexprice / Fixprice via the app

What tariffs are offered? Is there a tariff overview?

Please refer to the app for more information. The prices listed in the app are always binding.

Here you will find all information about the tariffs.

Where are the sharing vehicles located?

Evessen, Lucklum, Erkerode, Veltheim, Destedt, Schandelah

Can the sharing vehicles be returned to multiple locations, or must they always be returned to the pickup station? (Free-floating or station-based)

Return only at the pickup station

What are the return conditions for the vehicles?
(e.g., vehicle at designated charging point, charging started, key chip, charging (& parking) card in the holder in the glove compartment)

Lock the bike and secure it with the provided lock.

Which vehicles are available at which locations?

17 vehicles, see the list in MOQO

Does the driver's license need to be validated? If yes, how can this be done?

No

In which countries are the sharing vehicles insured?

Germany

Is a second driver insured? If yes, what conditions must they fulfill?

No

Additional Notes

You can add further details here if not clarified by the previous questions.

Information about the Charging Process

How is the bike connected for charging?
(Please describe the process in as much detail as possible so the agents can assist users effectively.)

Insert the charging plug into the socket on the bike, marked with a red arrow.

Information about Accidents and Damage Reporting

What should be done in case of an accident or breakdown?

Call the hotline or report the accident or damage via the app.

Are there additional instructions for users in the vehicle (e.g., a "How-to Guide")? If so, where can users find it?

Usage instructions are available at the stations.