Information about the sharing offer
Information about Pay-as-you-book / Pay-as-you-drive can be viewed via the app
Select any vehicle from the provider
Scroll down further
Tap on “Fixed price or flex price” under conditions
Pay-as-you-book (Fixed price: At least the booked time price is to be paid)
What rates are offered? Is there a rate overview?
Prices
At which locations are the sharing vehicles located?
VS-Villingen
Wilhelm-Binder-Straße 3, near the municipal forestry office, 78048 Villingen-Schwenningen
Vöhrenbacher Straße 64, Luisenquartier, 78050 Villingen-Schwenningen
Pforzheimer Platz, large parking lot, 78048 Villingen-Schwenningen
VS-Schwenningen
Neckarstraße 30, 78056 Villingen-Schwenningen
Can the shared vehicles be returned to multiple locations or do they always have to be returned to the pick-up station? (free-floating or station-based)
Station-based
Always return to pick-up station
What are the return conditions for the vehicles? (e.g. car at associated charging point, charging process started, key chip, charging (& parking) card in the holder in the
glove compartment)
Minimum fuel/charge level of 25%
Key chip in holder
Charging (& parking) card in the holder in the
Which vehicles are available at which locations?
Does the driver's license have to be validated? If so, how can it be validated?
Yes, digitally and only via the hop-on app.
In which countries are the sharing vehicles insured?
Germany
Is a second driver insured? If so, what conditions must this driver meet?
No, the renter must be the driver
You can use this space to add any further information that has not been covered by the previous questions.
Information about charging
How is the charging cable connected?
Open the charging flap on the vehicle. (Either by tapping the charging flap or by pressing the release button in the vehicle).
Connect the charging cable to the vehicle.
Connect the charging cable to the charging station.
How do I start the charging process?
After the charging cable has been properly connected, the charging card in the vehicle must be held against the reader of the charging station for about 3 seconds.
After a successful check of the charging card, the charging process will then start automatically. The user must observe the instructions and LEDs on the charging station.
How do I end the charging process?
The charging process can be ended by holding the charging card against the charging station again. Some charging stations with a display allow the charging station to be ended directly via the display.
If the charging process still cannot be ended, the user must contact the support hotline of the charging station provider. The phone number is printed on the back of the charging card, or it may also be printed directly on the charging station.
How is the charging cable stored?
The charging cable is first disconnected at the charging station, then disconnected from the vehicle and stored in the trunk again.
At which charging stations can the charging cards be used?
at all
Which cards are in the vehicle? (Type of card, card provider, possibly PIN)
Charging card Stadtwerke Villingen Schwenningen, without PIN
How is the respective card used?
Hold the card against the charging station's reader to start the charging process.
Information on accidents and damage reports
What should be done in the event of an accident or breakdown?
In the event of an accident (involving third parties or damage to third-party property, e.g. a tree or lamppost), the police must be notified in addition to the hotline. If the police do not respond, the station number and case number at the police station, the name of the police officer and the time of the call must be documented.
If the vehicle is no longer roadworthy (e.g. flat tire, missing exterior mirror), it must be towed. The user must call the hotline 07721 40504444 (Stadtwerke VS network control center, 24/7). Note to user: They must accompany the towing process and may not leave the vehicle.
Is there any additional information for users in the vehicle (e.g. how-to guide)? If so, where can users find it?
User flyer, Flotti homepage, [email protected]
Is there a point of contact that can be contacted directly by customer services?
07721 40504444 (Stadtwerke VS network control center, 24/7)