Info about provider: Exclusive car sharing model. Some of our customers are companies that use the vehicles for business trips and offer them to their employees for private use at the end of their working day. We also have municipal customers. The user may not perceive Hop-On as a provider, but as the team they are part of. Additional info:
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Please proceed as follows for user requests. |
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The vehicle is NOT ready to drive? ⬇ | The vehicle IS ready to drive ⬇ |
Can also be used for accident and damage reports | Further below the table POINT 2 |
⬇ Procedure: Please refer the user directly to the following hotlines, depending on the vehicle registration number: License plate WI-J XXX Volkswagen: 0800 897378423 Vehicle owner book-n-drive License plate WI-J XXX: Renault: 01806 365 365 Vehicle owner book-n-drive License plate WI-J XXX: Skoda: 0800 44 24 24 4 Vehicle owner book-n-drive VEHICLES License plate start with REG-/ LL-/ TS-/ GT-... Please point out to drivers that a hotline can be found under the sun visor (in exceptional cases also in the glove compartment) COC... '015120777061 KÜN... Insurance via Niedernhall LIP... 05222 8080 RV... Insurance via TWS Further process information: 1 KSC passes on the stored telephone number to the user 2. customer calls there and describes the problem with the vehicle 3. vehicle may be towed away 5. the customer must wait at the vehicle for the towing service/technician. Hop-On only needs the information of the customer and the vehicle. Further details on accidents: In the event of an accident (third-party involvement or damage to third-party objects [e.g. tree, lamppost]), the police must be notified in addition to the hotline. If the police do not respond, the police station number and incident number, the name of the police officer and the time of the call must be documented. If the vehicle is no longer roadworthy (e.g. flat tire, missing exterior mirror), it must be towed away. The user must call the hotlines listed above. To the user: The user accompanies the towing process and must not move away from the vehicle. |
POINT 2
Information about the sharing offer
View information about Pay-as-you-book / Pay-as-you-drive via the app
Select any vehicle from the provider
Scroll further down
Tap on “Fixed price or flexible price” under Terms and conditions
What rates are offered? Is there a rate overview?
Please refer to the app for further information. The prices listed in the app are always binding.
At which locations are the sharing vehicles located?
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Can the shared vehicles be returned at several locations or do they always have to be returned to the pick-up station?
Station-based
What return conditions apply to the vehicles? (e.g.: car at associated charging point, charging process started, key chip, charging (&parking) card in the holder in the glove compartment)
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Which vehicles are available at which locations?
see Hop-On App
Does the driver's license have to be validated? If so, how can it be validated?
Information on this is displayed in the Hop-On app "My profile" -> "Validate driver's license now"
In which countries are the shared vehicles insured?
Germany only
Is a second driver insured? If so, what conditions must this person fulfill?
Only the person who has booked the vehicle is authorized to drive it
Here you can enter further additions that are not clarified by the previous questions.info on the charging process
At which charging stations can charging cards be used?
Only at the pick-up station of the vehicle
If a DKV card is stored, the charging stations at which charging is possible are displayed in the app
Which cards are in the vehicle? (Type of card, card provider, PIN if applicable)
Normally only charging card for the vehicle pick-up station
DKV cards for some vehicles
How is the respective card used?
Stop at the station. For DKV cards, the PIN for refueling is the number sequence of the license plate number
Is there further information for the user in the vehicle (e.g. How to Guide)? If so, where can the user find it?
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Is there a contact person who can be contacted directly by customer service? If so, what are the contact details and at what times may this person be contacted?
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